Our tools help analyze and streamline workflows of managers who process messages on social media. Managers will respond faster and will convert more conversations into sales.
Assigning an operator to a conversation can resolve most problems that hinder response and result in lost sales. For any conversation, you will see the responsible manager, author of each message, and who closed the chat. Detailed statistics on each operator are also available.
Try nowTag messages on social media by topic, status, or sales funnel stage. This is useful for collecting frequently asked questions or complaints in one place. You can add up to five tags to a conversation. You will see detailed statistics about each tag.
Try nowThey allow adding important information about a conversation—for example, a brief description of the problem or who should provide additional details so you can reply to the user. It will help a responsible manager keep all critical information in mind and pass a conversation to another manager.
Try nowHelps you review performance of the entire team or a specific manager, in numbers. Response time, peak load hours, frequently asked questions.
Try nowAnalyze your content strategy and keep track of your competitors' metrics.
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