Processing Instagram DM on a desktop
Manage your Instagram DM on a desktop with LiveDune.
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DM management features
Replying to Instagram DM on a desktop can be easier that you think. You don't have to install any suspicious software or extensions. Just use LiveDune. We have added a bunch of extra Instagram DM functions besides the standard ones (write a message and reply).
comments
Replying to Instagram DM
Write a direct message to a commenter on Instagram—for example, to request details or send them a price list. LiveDune allows you to do that in a couple of clicks. All this streamlines your workflow and boosts interaction with users.
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tags
Tagging
Group Instagram messages by subject or status for easier communication, search, and analysis. For instance, tag conversations by sales funnel stage. You can add up to 5 tags to a conversation.
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notes
Notes
Add important user information (e. g., contact info or conversation summary). Notes may come in handy when a manager passes a conversation to another manager: the latter won't have to waste time on reading the entire conversation. Only you can see notes, users can't.
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operators
Operators
If several operators are processing Instagram DM, LiveDune can help streamline their work. Your manager will always know who was responsible for which conversation.
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templates
DM reply templates
Answer common questions faster. LiveDune quick reply templates will appear automatically as you type text. And the first will be those you use more often.
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Statistics
Evaluate how quickly you respond to new conversations (during business and non-business hours), how many messages users sent you this week or for any other period. Learn what people ask most often or build an agent schedule based on peak hours.
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Telegram notifications
To not miss new direct messages and requests, set up Telegram notifications. New direct message alerts can be sent to you or to a group. You can reply to a message right in the alert.
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Features
Our Products
Analyze your content strategy and keep track of your competitors' performance.
Account statistics
Hourly assessment of your and your competitors' accounts for in-depth analysis and finding new growth points.
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Frequently Asked Questions
- How do I read an Instagram message on a desktop?
Go to "Comments" and open the "Conversations" tab to see all messages to your Instagram account.
- How do I set up Instagram DM?
In the Instagram app settings, go to "Settings" — "Privacy" — "Messages." Toggle on "Allow Access to Messages." Add your corporate Instagram profile to your Dashboard and grant all the necessary rights.
- How do I write a message on Instagram on a desktop?
Go to "Comments", open the "Conversations" tab, choose a conversation, type your reply, and click "Send."
Testimonials
This is my go-to social media reporting and analytics tool. I can't imagine my life without this handy dashboard and exports from Instagram profiles. Exported data help carry out audits, work on strategies, and supervise projects. Today, LiveDune is the most powerful social media analytics tool and a must for everyone who deals with SMM.
Aleksey Tkachuk
SMM Strategist, Founder of Dnative.ru
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