DM management features
Replying to Instagram DM on a desktop can be easier that you think. You don't have to install any suspicious software or extensions. Just use LiveDune. We have added a bunch of extra Instagram DM functions besides the standard ones (write a message and reply).
Replying to Instagram DM
Write a direct message to a commenter on Instagram—for example, to request details or send them a price list. LiveDune allows you to do that in a couple of clicks. All this streamlines your workflow and boosts interaction with users.
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Tagging
Group Instagram messages by subject or status for easier communication, search, and analysis. For instance, tag conversations by sales funnel stage. You can add up to 5 tags to a conversation.
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Notes
Add important user information (e. g., contact info or conversation summary). Notes may come in handy when a manager passes a conversation to another manager: the latter won't have to waste time on reading the entire conversation. Only you can see notes, users can't.
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Operators
If several operators are processing Instagram DM, LiveDune can help streamline their work. Your manager will always know who was responsible for which conversation.
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DM reply templates
Answer common questions faster. LiveDune quick reply templates will appear automatically as you type text. And the first will be those you use more often.
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Statistics
Evaluate how quickly you respond to new conversations (during business and non-business hours), how many messages users sent you this week or for any other period. Learn what people ask most often or build an agent schedule based on peak hours.
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Telegram notifications
To not miss new direct messages and requests, set up Telegram notifications. New direct message alerts can be sent to you or to a group. You can reply to a message right in the alert.
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Our Products
Analyze your content strategy and keep track of your competitors' performance.
Hourly assessment of your and your competitors' accounts for in-depth analysis and finding new growth points.
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Single-window comment, message, and mention management, tone of voice analysis, and manager response time evaluation.
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Regular express Instagram audit with transparent takeaways and promotion tips.
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Export reports to PDF, Excel, and Google Slides. We will also send you weekly and monthly reports via email.
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Set KPIs for every account and monitor them in real time. No more daunting Excel calculations.
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Schedule posts on all your profiles for a month ahead, in one place. Takes just 5 minutes. We will publish your content, collect new comments, and harvest the statistics.
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Spend your budget wisely. We will help you pick influencers with an active audience and no fake likes.
MoreFrequently Asked Questions
- How do I read an Instagram message on a desktop?
Go to "Comments" and open the "Conversations" tab to see all messages to your Instagram account.
- How do I set up Instagram DM?
In the Instagram app settings, go to "Settings" — "Privacy" — "Messages." Toggle on "Allow Access to Messages." Add your corporate Instagram profile to your Dashboard and grant all the necessary rights.
- How do I write a message on Instagram on a desktop?
Go to "Comments", open the "Conversations" tab, choose a conversation, type your reply, and click "Send."
Testimonials
When I discovered LiveDune I was surprised by the service, support and, above all, the platform. Finally, a tool developed to optimize Social Media Management activities with excellent usability and completeness.
Camila Almedia
Go up
This is my go-to social media reporting and analytics tool. I can't imagine my life without this handy dashboard and exports from Instagram profiles. Exported data help carry out audits, work on strategies, and supervise projects. Today, LiveDune is the most powerful social media analytics tool and a must for everyone who deals with SMM.
Alex Tkachuk
SMM Strategist, Founder of Dnative.ru
We are very pleased with LiveDune as it is a robust and affordable platform that allows generating both technical reports for in-depth analysis and visual and dynamic reports for presentations and client submission. Furthermore, the LiveDune team is always willing to listen to customers and develop new solutions.
Eilor Margio
Agência.bit, Digital Marketing
We've been cooperating with LiveDune for two years. The service keeps growing: managers respond to our requests and add new features that we need. We monitor two hundred accounts of our teams and departments. In our work, we need fine comparison against multiple parameters. LiveDune has them all and runs smoothly. It's also convenient to follow all KPIs of Instagram and VK accounts, including reach, audience activity, views, and popular posts. Flexible repors with sheets and slideshows for executives are also available. The dashboard's interface is more than handy and friendly. It's a pleasure to use it.
Artyom Sadovnikov
Head of PR, Student Basketball Association
The site is extremely effective, complete and simple to use/understand. It offers a complete and direct report on customers and social media, in addition to posts via email, and the team offers full support while using the platform.
Lorena
Agency Communication, Dialogusweb
LiveDune is one of the handiest and fastest services in the Russian market. What I love the most is its intuitive and customizable interface, a variety of performance metrics, content categorization by tagging, almost-real-time audience growth monitoring, and exporting reports in sheets and slideshows over any period. It's amazingly easy to check Instagram influencers and analyze activity on competitors' profiles.
Polina Malakhova
Project Manager, X Digital
My favorite part of LiveDune are the reports that the platform provides, as they are very useful for the study of campaign performance and even for comparison purposes with previous campaigns and with competitors.
Daniel
Shopping Prudente
We at Little Big Agency have been using LiveDune for around two years. It helps us analyze a brand's and competitors' social media profiles when preparing for the bidding and building a social media marketing strategy for new clients. We also use it to generate monthly reports for our existing customers. Sometimes we come here to analyze some influencers or communities to assess advertising campaigns and placements. LiveDune allows us to save our users' time on such analytics; it helps us provide quick and telling data and reports to our clients. We confidently recommend this service to all our colleagues in the market.
Max Yurin
Co-Founder and Strategy Director, Little Big Agency
Live Dune is really exceptional! Centralizes everything we need in one platform, its modern interface is super intuitive and functional. They have an impeccable and affordable service. Feedbacks are easy to give and are open to improvement. Definitely the best platform we have ever used!
Gabriela
Contu
LiveDune is the best platform for anyone working with social media. The metrics and reports part is the most complete I've ever seen, with extremely relevant data to improve the performance of our profiles. I have real-time monitoring of everything that happens on the social media I manage and even comparison with competitors. Sensational!
Gustavo
Letras
Working as Social Media at Terra Parque Eco Resort has been an incredible experience, and part of this is due to the Livedune platform. The constant use of its tools has simplified and optimized the management of the resort’s social media networks. In addition to providing agile and effective support, which is critical to fluid work, Livedune excels at providing valuable insights into competitors, allowing us to monitor and tweak our content strategies intelligently. Having a tool as complete and professional as Livedune is essential to our social media success. I recommend without hesitation.
Vitor Quinhoneiro
Social Media, Terra parque
Livedune has provided us with impressive optimization in social media management. In addition, the platform offers reports with very useful metrics for understanding and improving the brand's performance in the digital environment.
Luiza
Witbiz