Processing Instagram DM on a PC or Mac
Manage your Instagram DM on a desktop with LiveDune.
DM management features
Replying to Instagram DM on a PC or Mac can be easier that you think. You don't have to install any suspicious software or extensions. Just use LiveDune. We have added a bunch of extra Instagram DM functions to the standard (write and reply).
Replying to Instagram DM
Write a direct message to a commenter on Instagram—for example, to request details or send them a price list. LiveDune allows you to do that in a couple of clicks. All this streamlines your workflow and boosts interaction with users.
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Tagging
Group Instagram messages by subject or status for easier communication, search, and analysis. For instance, tag conversations by sales funnel stage. You can add up to 5 tags to a conversation.
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Notes
Add important information about the customer or chat. Notes may be used to pass along contact info or conversation summary to save time when transferring a chat to a new operator. Only you can see the notes, users can't.
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Operators
If several operators are processing Instagram DM, LiveDune can help streamline their work. Your manager will always know who was responsible for which conversation.
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DM reply templates
LiveDune's Quick Reply Templates will help your users get answers quicker. Typing text will bring up real-time suggestions of most frequently used answers, starting from the most popular.
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Statistics
Evaluate how quickly you respond to new conversations (during business and non-business hours), how many messages users sent you this week or for any other period. Learn what people ask most often or build an agent schedule based on peak hours.
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Telegram notifications
To not miss new direct messages and requests, set up Telegram notifications. New direct message alerts can be sent to you or to a group. You can reply to a message right in the alert.
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Our Products
Analyze your content strategy and keep track of your competitors' metrics.
Assess your and your competitors' accounts every hour for in-depth analysis and new growth areas.
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Manage comments, messages, and mentions in a single window, in line with analyzing managers’ tone of voice and response time.
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Regular express Instagram audit with transparent takeaways and promotion tips.
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Export reports to PDF, Excel, and Google Slides, get weekly and monthly reports via email.
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Set KPIs for every account and monitor them in real time. No more daunting Excel calculations.
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Schedule posts on all your profiles for a month ahead, in one place. Takes just 5 minutes. We will post your content, collect comments, and harvest the statistics.
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We will help you pick influencers with an actively engaged audience and no fake likes, so you don't throw your budget down the drain.
MoreFAQs
- How do I read an Instagram message on a desktop?
Go to "Comments" and open the "Conversations" tab to see all messages to your Instagram account.
- How do I set up Instagram DM?
In the Instagram app settings, go to "Settings" — "Privacy" — "Messages Controls". Under "Connected Tools", toggle on "Allow Access to Messages." Add your Instagram Business Account to your Dashboard and grant all the necessary permissions.
- How do I write a message on Instagram on a desktop?
Go to "Comments", open the "Conversations" tab, choose a conversation, type your reply, and click "Send."
What clients say:
This is my go-to social media reporting and analytics tool. I can't imagine my life without the dashboard and exports from Instagram profiles. Data exported with LiveDune is used to carry out audits, work on strategies, and supervise projects. Today, LiveDune is the most powerful social media analytics tool and a must-have for everyone connected to SMM.
Alex Tkachuk
SMM Strategist, Founder of Dnative.ru
We've been working with LiveDune for two years now. All this time the service is constantly evolving: representatives respond to our requests and new features that we need are added. We keep track of a couple hundred accounts of our teams, divisions and players, so we need quality comparisons on various parameters. It's all there and works great. It's also very convenient to monitor all KPIs of your accounts in VK and Instagram: reach, engagement, views, popular posts. There are flexible reports with tables and presets for management. The interface on the dashboard is the most convenient and clear, it's a pleasure to work with it!
Artyom Sadovnikov
Head of PR, Student Basketball Association
LiveDune is one of the handiest and fastest services in the Russian market. What I love most is the intuitive and customizable interface, variety of performance metrics, content categorization by tagging, almost real-time audience growth monitoring, and exporting reports to sheets and slideshows for any period. It's amazingly easy to check Instagram influencers and analyze activity on competitors' profiles.
Polina Malakhova
Project Manager, X Digital
We at Little Big Agency have been using LiveDune for around two years. It helps us analyze a brand's and competitors' social media profiles when preparing for the bidding and building a social media marketing strategy for new clients. We also use it to generate monthly reports for our existing clients. Sometimes we come here to analyze influencers or communities to assess advertising campaigns and placements. LiveDune allows us to save our users' time on such analytics; it helps us quickly and clearly provide our clients with data and reports. We confidently recommend this service to all our colleagues in the market.
Max Yurin
Co-Founder and Strategy Director, Little Big Agency
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