Engaging with social mentions
Track and process new comments, message, and mentions in a single window. Analyze operator tone of voice and response time.
Comment Management Tools
Comment monitoring and processing, as well new comment notifications can be sent to Telegram chats. Also keep an eye on tone of voice and response time.
Comment Monitoring
New comments and messages (Facebook and VK) from all accounts and communities will be brought together in one place, in real time; distributed between threads and labeled depending on the tone of voice. You can reply to a comment, delete a comment, or mark a comment as read. You can see comment statistics in your account statistics (activity hours, tone of voice, response time).
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Notifications
Set up notifications in Telegram to avoid missing new comments. Notifications from different accounts can be sent to different chats. The bot doesn't only send notifications about new comments, it also makes it possible to respond to them immediately without going to LiveDune or the social network.
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Comment export
Export any post's comments to Excel. Exporting will make it easier to finalize contest results.
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Our Products
Analyze your content strategy and keep track of your competitors' metrics.
Assess your and your competitors' accounts every hour for in-depth analysis and new growth areas.
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Optimize your DM with operators, tags, notes, chat statuses, statistics, and other functions.
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Regular express Instagram audit with transparent takeaways and promotion tips.
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Export reports to PDF, Excel, and Google Slides, get weekly and monthly reports via email.
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Set KPIs for every account and monitor them in real time. No more daunting Excel calculations.
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Schedule posts on all your profiles for a month ahead, in one place. Takes just 5 minutes. We will post your content, collect comments, and harvest the statistics.
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We will help you pick influencers with an actively engaged audience and no fake likes, so you don't throw your budget down the drain.
MoreFAQs
- Which plans feature Comment Monitoring and Comment Export tools?
Comments and DM Monitoring is available on all LiveDune plans, including the free trial period.
Comment Export is available on all plans, expect for the trial period.
- On which socials can I track comments and messages?
You can handle comments and messages from Instagram, VKontakte, Facebook, Odnoklassniki and Telegram.
Currently, only comment export is available from YouTube and Twitter comments aren't monitoried.
More detailed information about working with the Monitoring Module is available here:
Comment Monitoring
Message Monitoring
- Which socials can I export comments from?
Comment Export is available for your accounts in Instagram, VKontakte, Facebook, YouTube, Odnoklassniki, and Telegram. Comment Export for other users' accounts is not available.
You can't export comments for other people's accounts
- Will old messages and comments be available?
Only new comments and messages received after connecting your account to LiveDune's Comments and Messages Monitoring Module will be displayed.
More details about working with the Monitoring Module are given in the instructions:
Comment Monitoring
Message Monitoring
- Which plans include Comment Tone?
Comment tone is determined only available on the Business and Agency Plans.
Comment tone captures the emotional quality of comments.
Our neural network was trained on 10,000 manually evaluated comments from accounts connected to LiveDune. The service interprets comment mood, it can even identify irony and sarcasm.
More information is available here
- Are DM and comment statistics available?
Comment statistics are available for Instagram, Facebook, VKontakte, and Odnoklassniki. For now, DM statistics are available only for Instagram and VKontakte.
What clients say:
LiveDune is a must have for every SMM specialist. Friendly interface, lots of social media analytics tools. Regular updates with new features. For instance, we can now categorize comments by tone of voice. We also often export comments: this comes in very handy when we finalize the results of various contests. If we face any problems, we know for sure that support agents will be there for us and respond quickly.
Viktoria Chachelova
Head of SMM Group, Humanz
UAATeam has been using LiveDune for over 3 years. The statistics section is great, with new features arriving regularly. It's cool and means that LiveDune doesn't limit itself to the current results but tries to improve. We also enjoy the Blogger Checker and Publisher tools. Cool guys, amazing feedback, great LiveDune :D
Kseniya Vezhichanina
Head of SMM, UAATeam
We've been using this glorious tool for five years. It helps us with reporting. And it's a pleasure to see improvements and new features. New features come so fast that we don't get to test-drive them. Support agents are always responsive and caring. They help us navigate the new features and always pay attention to our feedback. Everything is friendly and great.
Kate Fedorenko
Internet Marketer, Concept Group
We love numbers and have been using the statistics monitoring service for a long time. Most often, we get data from statistics exported to Excel: reports for any period are exported at a lightning speed, looking intuitive and simple. The dashboard is perfect for overviewing the situation. Great thanks to guys for friendly data visualization and responsive support!
Kseniya Kozhemyakina
SMM Specialist, Grow Food
LiveDune is a great find in the saturated online services market. The team always listens to customers, adds desired functions that both individual specialists and agencies need. If you are fully engaged in the SMM business, you can't go without this tool. It will help you generate reports, showcase your results to clients, and find critical insights. To date, this tool is the CIS market's best solution, especially in terms of the price-to-quality ratio
Andrey Mazur
Head of Advertising, Partner, DOT Digital Agency
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